Cancellation Policy
At UEDA, we understand that sometimes plans change. This policy explains your right to cancel an order and how to do so.
1. Cancelling Before Dispatch
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You may cancel your order at any time before it has been processed and dispatched.
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To request a cancellation, please contact us immediately at
or call
(206) 909-3228
.
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If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.
2. Cancelling After Dispatch
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If your order has already been dispatched, you may still cancel by refusing delivery or by returning the order within 14 calendar days of receipt, in line with our Refund & Return Policy.
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In this case, the item must be unused, in its original packaging, and in resalable condition.
3. Non-Cancellable Items
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Custom-made, personalised, or made-to-order products cannot be cancelled once production has started, unless faulty or not as described.
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Clearance or final-sale items are also non-cancellable unless defective.
4. Refunds
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Once your cancellation request has been processed, any applicable refunds will be issued to your original payment method within 5–10 business days.
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Delivery fees are non-refundable if the item has already been shipped, unless it was faulty or incorrect.
5. How to Request a Cancellation
To cancel your order, please contact us as soon as possible:
UEDA DESIGN STUDIO, LLC
4022 STONE WAY N STE 100, SEATTLE, WA 98103
Phone: (206) 909-3228
Email:support@uedads.it.com